A new report from Age UK argues that while digital technology can improve access to services and social connections, many older people remain digitally excluded and risk being left behind as services move online. Age UK calls for a dual approach: investing in digital inclusion support for those who want to get online, while maintaining accessible offline alternatives for those who cannot or do not wish to use digital services. The report emphasises that digital transformation should enhance choice, independence and inclusion, rather than create new barriers for older people
