Yorkshire Water’s Priority Services Register

Yorkshire Water’s Priority Services Register is free to sign-up to and supports customers who may be in ‘vulnerable’ circumstances, whether these circumstances are temporary or permanent.

During emergency incidents, Yorkshire Water prioritise contact for Priority Services Register customers who may be more severely impacted by a loss of water supply or other incident.

Yorkshire Water don’t ask for any evidence or proof when you sign up to their register.

If you are asked to be a nominee for someone else – you can sign up on their behalf.

Who can benefit from Priority Services?

The Yorkshire Water Priority Services Register is available to everyone but may be of most use if  the following apply to you:

  • Communication
    hearing or sight impaired, speech impediment, etc.
  • Age
    people with children under five or people over 65
  • Mobility
    wheelchair user, arthritis, missing limbs, etc.
  • Mental health
    bi-polar, depression, psychosis, OCD.
  • Cognitive
    dementia, autism, learning disability.
  • Serious/chronic illness
    cancer, lung disease, post-hospital recovery, incontinence, etc.

More about the people who might need and use Priority Services

What Help Will Priority Services Provide?

Communications: Large Print or Braille documents, Audio bills, 24-hour notification by posted card for planned works, BSL translations, language translation for phone calls.

Supply Needs: Bottled water supplied for customers on dialysis (or other medical need for water) and for customers with limited mobility.

Welfare: A Yorkshire Water password for use by staff on any visit to your home, meter reading, and visits to customers in some cases.

More: Signposting to our financial support tariffs, Calling customers prior to visiting in person, Arranging alternative accommodation, Prioritising attendance at some customers addresses, Liaising with nominees on behalf of the customer.

Sign up for Priority Services Now!

You can register yourself or on behalf of someone you know.

– Register online – yorkshirewater.com/priorityservices
– Call them on 0800 138 78 78

Keeping you safe and secure

In the past, people have pretended to be us to trick customers. To make sure you’re always confident it’s us knocking at your door, we recommend you:

  • Set up a free security password so you can confirm it’s a real Yorkshire Water employee or partner
  • Always ask for proof of identity (All Yorkshire Water colleagues and partners carry photo ID cards)
  • If in doubt, give us a call on 0800 138 78 78 straight away to check the employee number printed on their card.



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