Yorkshire Water’s Priority Services Register is free to sign-up to and supports customers who may be in ‘vulnerable’ circumstances, whether these circumstances are temporary or permanent.
During emergency incidents, Yorkshire Water prioritise contact for Priority Services Register customers who may be more severely impacted by a loss of water supply or other incident.
Yorkshire Water don’t ask for any evidence or proof when you sign up to their register.
If you are asked to be a nominee for someone else – you can sign up on their behalf.
Who can benefit from Priority Services?
The Yorkshire Water Priority Services Register is available to everyone but may be of most use if the following apply to you:
hearing or sight impaired, speech impediment, etc.
people with children under five or people over 65
wheelchair user, arthritis, missing limbs, etc.
- Mental health
bi-polar, depression, psychosis, OCD.
dementia, autism, learning disability.
- Serious/chronic illness
cancer, lung disease, post-hospital recovery, incontinence, etc.
What Help Will Priority Services Provide?
Communications: Large Print or Braille documents, Audio bills, 24-hour notification by posted card for planned works, BSL translations, language translation for phone calls.
Supply Needs: Bottled water supplied for customers on dialysis (or other medical need for water) and for customers with limited mobility.
Welfare: A Yorkshire Water password for use by staff on any visit to your home, meter reading, and visits to customers in some cases.
More: Signposting to our financial support tariffs, Calling customers prior to visiting in person, Arranging alternative accommodation, Prioritising attendance at some customers addresses, Liaising with nominees on behalf of the customer.
You can register yourself or on behalf of someone you know.
– Register online – yorkshirewater.com/priorityservices
– Call them on 0800 138 78 78
Keeping you safe and secure
In the past, people have pretended to be us to trick customers. To make sure you’re always confident it’s us knocking at your door, we recommend you:
- Set up a free security password so you can confirm it’s a real Yorkshire Water employee or partner
- Always ask for proof of identity (All Yorkshire Water colleagues and partners carry photo ID cards)
- If in doubt, give us a call on 0800 138 78 78 straight away to check the employee number printed on their card.