The NHS App is a free, secure way to access NHS services and your health information online from a smartphone (or tablet). It can save time, reduce phone calls, and help you stay more in control of your healthcare.
You can still contact your GP surgery by phone or in person if you prefer – the app simply gives you another option.
We’d like to thank Age UK Calderdale & Kirklees for their help in compiling this guide. They are also a great help if you are seeking support with digital devices (smart-phones, tablets etc).
Single Page Quick Guide To The App – Download & Print
What can you use the NHS App for?
Not everyone will see the same services in the app – this depends on what your GP surgery and local NHS services provide – but many people use the NHS App for the following everyday tasks.
1. Order repeat prescriptions
If you receive regular medication, you can request repeat prescriptions through the app at any time. You can also:
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check which medicines have been approved
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see where your prescription will be sent
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change your nominated pharmacy if needed
This can be especially helpful if you have several medications or find it difficult to visit the surgery.
2. Contact your GP surgery
Many GP practices allow you to:
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contact your GP about a health problem
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request documents such as fit notes or test results
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ask administrative questions
This is usually done through an online form within the app. Your GP surgery will then respond or arrange next steps.
3. Check appointments and referrals
You may be able to:
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see upcoming and past GP appointments
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view hospital or specialist appointments
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check referrals and waiting lists
This can be useful if appointment letters are delayed or misplaced.
4. View your health record
Depending on what your GP surgery shares, you may be able to see:
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allergies and medications
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test results
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immunisations
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consultation notes
Your record is private and secure. If you ever feel pressured to share it, you should contact your GP surgery straight away.
5. Read NHS health information
Everyone can use the app to:
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look up conditions, symptoms, tests and treatments
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read clear NHS guidance on medicines
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find trusted advice on a wide range of health topics
This information comes directly from the NHS website.
6. Use NHS 111 online
The app links to NHS 111 online, which helps you:
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check symptoms
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find out what to do next
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get advice when you are unsure whether you need urgent care
For emergencies, you should always call 999.
7. View messages from the NHS
You may receive messages about:
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appointments and reminders
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test results
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hospital or specialist care
Some GP surgeries also allow you to send messages through the app.
Why use the NHS App?
People often find the NHS App helpful because it allows them to:
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access services and information at any time of day
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reduce waiting on hold by phone
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keep health information in one place
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manage healthcare more independently
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check details quickly if something is forgotten
The app does not replace face-to-face or telephone services – it simply gives you more choice.
Getting started with the NHS App
Who can use it?
You can create an NHS account if you:
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are aged 13 or over
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are registered with an NHS GP surgery in England
What do you need?
To set up the app, you will need:
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a smartphone or tablet
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an email address
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a mobile phone number (or landline)
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an internet connection
You will also be asked to prove who you are, usually using photo ID such as a passport or driving licence. If you do not have photo ID, your GP surgery can help.
How to download the app
The NHS App is free and can be downloaded from:
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the App Store (for iPhones and iPads)
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Google Play (for Android phones and tablets)
Search for “NHS App”, download it, and follow the on-screen instructions.
Logging in
Once set up, you can log in using:
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your email address and password
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a one-time security code sent to your phone
Many devices also allow fingerprint or face recognition, making logging in quicker.
Getting help and support
If you find technology challenging, you are not alone. Many people need support when they first start using apps.
You can:
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ask a trusted friend or family member for help
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contact your GP surgery with questions
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seek support from local organisations such as Age UK Calderdale & Kirklees
You can also choose for a family member or carer to help manage your NHS App access, if appropriate.
Want more detail?
This page gives a short overview of the most popular features of the NHS App. For step-by-step instructions, screenshots and detailed guidance, you can download the full NHS App guide, written by Age UK.
