The Hospital has published a series of FAQs to help you with this new facility:

Using the car park 

Where are the payment machines located?

There is a payment machine on the ground floor of each stairwell. There are also payment machines located in the other entrances to the hospital – including our A&E entrance and the Dryclough Lane entrance.

Can I pay by both card or cash?

All machines accept card and contactless payments. The payment machine in the stairwell of the car park, located closest to the main entrance accepts cash and card payments.

Can I pay on an app?

Yes. CHFT use the ‘Trust’ app from Nexus which is free to download from the Apple or Google Play stores. You will need to download and register on the app before your visit.

What will be the parking tariffs?

• 20 minutes – free of charge for drop-offs and pick-ups
• Up to 2 hours: £4
• Between 2 and 4 hours: £6
• Between 4 and 6 hours: £7.50
• More than 6 hours: £9.50

Do you still offer a weekly pass for patients and visitors?

Yes. Weekly passes cost £35 and can be purchased from the ticket machine following your first visit. You are then able to park for the remaining days of your pass.

What is the height restriction for vehicles?

The maximum height (including tent boxes or roof boxes) is 2.1 metres and is the same on each floor of the car park. A height restrictor barrier will be in use at the entrance to the car park which shows the maximum vehicle height.

Are there designated bays for motorbikes?

Yes. The designated motorbike bays are on level 0.

Will there be signage to indicate how many spaces are free?

Yes, electronic signage for both the Staff and Public areas will be in operation on Dryclough Lane before approaching the car park from either Salterhebble Hill, or Skircoat Green.

Where are the Blue Badge spaces?

There are six blue badge bays located on each floor of the car park. These spaces are located closest to the stair core/ lifts to ensure easiest access to the hospital. There are also two Blue Badge spaces with EV charging facilities outside of the car park on the ground floor. You must be charging your EV to use these spaces.

Can I use any Blue Badge space on any level of the car park?

Colleagues and patients are asked to use the Blue Badge spaces on the designated patient or staff floors. If these spaces are full, you are welcome to park in other Blue Badge spaces at CRH. Please make sure your Blue Badge is on display. Please only park in our blue bays with EV charging facilities when charging your vehicle.

Patient parking is on levels 0 to 3.

Colleague parking is on levels 3a, 4 and above.

How do I register that I have parked in a Blue Badge space?

Blue Badge parking continues to be free of charge. You will need to scan your Blue Badge at any of the payment machines at CRH, you can leave the clock part in your vehicle.

People who are disabled who hold a valid Blue Badge attending hospital as a patient or visitor, or for a disabled person employed by the hospital trust. Disabled patients and visitors receive free parking for the duration of their attendance at, or visit to, the hospital. Disabled employees receive free parking while at the hospital for purposes relating to their employment.

How long do I have after I have paid to leave the car park?

Please leave within 15 minutes to avoid a potential fine as we operate Automatic Number Plate Recognition (ANPR).

Does the car park have CCTV?

Yes. There is 24/7 CCTV and the car park will be regularly patrolled by the security team.

Is the car park accessible for wheelchair users?

Yes. There are Blue Badge spaces, accessible lifts on every floor, and wheelchair ramps which lead to the main hospital entrance.

What floors can patients and visitors park on?

Floors 0 to 3 are allocated to patients and visitors only.

What floors can staff park on?

Floors 3a, 4 and above are allocated for colleague parking only.

Do you have help points if people need assistance?

Help points are available on each floor for emergency use only. These are connected to our main CRH switchboard number.

Is there a defibrillator in the car park?

Yes. A defibrillator for public use will be available on the ground floor on the pedestrian walkway.

Will there be wheelchairs available?

Yes. These can be collected and dropped off in the wheelchair storeroom which is located on the ground floor of the car park.

Can I still use the other car parks at CRH?

Patients, visitors and colleagues are advised to use the new MSCP. There will be limited parking available in our other car parks, as listed below:

Old main entrance (Hospital Service Entrance off Dudwell Lane):

• Priority permits only.
• Patients using Endoscopy services.
• There are limited spaces available in this area for patients using other services and their visitors.

A&E car park – for drop offs (including maternity) and emergency services only.

• One drop-off space for maternity
• Three A&E drop-off spaces
• Limited Blue Badge parking
• A&E parking only for patients and visitors
• No staff parking (unless Blue Badge holder)

Women and children’s car park – will be closed for construction.

Where can I park if I am coming to maternity services?

The nearest car park to maternity services is our A&E car park where there is a dedicated parking space for maternity drop offs. You will then need to move your car to the multi-storey car park. You can use this video to help you know how to find maternity services from the A&E car park.

Sustainable travel at CRH 

How do I use the electric car chargers at CRH?

You will need to download the Mer Connect app (available from the Google Play or Apple App Store) to use the chargers. Some of the EV chargers will also allow contactless payments. You will need to use your own charging cable as these are not provided on the chargers.

How many electric chargers do you have at CRH?

There are electric chargers on each of the floors of the new multi-storey car park with 46 chargers in total.

There are two charging points available in Blue Badge spaces located directly outside the car park.

How much does it cost to use the electric car chargers?

It is £0.55/ kWh at both CRH and HRI. To see specific charging times for your vehicle, please visit the Electric Vehicle Database website.

Can I park in an electric charging space if I am not charging my car or do not have an electric car?

No. EV charging bays are only for EVs that are actively plugged in and charging. Non EVs, or EVs that are occupying a bay without being connected to a charger will be issued with a parking charge notice (PCN).

Who can use the bike shelter and maintenance area?

Anyone – members of the public, patients and colleagues, can use the bike shelter and maintenance area. This is located on Level 0.

The door is open access so you must bring your own bike lock to secure your bike to the stand.

Please note that e-bikes are not permitted.

The maintenance tools are also available for anyone to use free of charge, these are tethered to the maintenance stand.

The bike shelter and maintenance area is also covered by CCTV.

How do I get from the bus stop on the A629 Salterhebble to CRH?

There is a sheltered pedestrian walkway on the corner of Dryclough Lane and the A629 Salterhebble which takes people through the ground floor of the car park to the main entrance of the hospital. Please note this will not be open straight away as there is landscaping work to complete.

How else can I get to CRH?

There are still lots of other ways to get to CRH other than driving.

The new car park has a large cycle storage area which can securely store more than 80 bikes. It also offers colleagues and visitors free access to a bike maintenance area too.

Public transport is a cost effective and convenient way to get to CRH, with major bus routes stopping within a short walk from the main CRH entrances. A list of buses can be found below.

You also have the option to drop off and pick up which allows you 20 minutes free parking at both CRH and HRI.