PHOENIX RADIO: Vote for funding

Phoenix Radio has been given the opportunity to receive funding through
the Aviva Community Fund.

The station has been running now for 10 years, giving a unique
opportunity to many people who live and work in Calderdale to be part of
the area’s only full time community radio station.

To be able to receive the award we need your vote and the vote of other
people you may know who wish to support us.

The project link is


SCAMS: Avoiding Telephone Bank Scams

We all know that Scams are getting more sophisticated, and it’s worth reminding yourself of some of the tactics used by criminals – in this article, we look at banking scams:

Don’t throw out anything with your name, address or financial details without shredding it first. – This will protect you from ID Fraud.

• If you receive an unsolicited email or phone call from what appears to be your bank or building society asking for your security details, never reveal your full password, login details or account numbers. Most banks will not approach their customers in this manner.

• If you are concerned about the source of a banking call, hang up. Make sure if you call your bank to check it was them, before you make the call check for a dialling tone BEFORE dialling their number. The number will be on printed on your bank statements.

• Check your statements carefully and report anything suspicious to the bank or credit company concerned.

• Your bank will never come to your home address to collect you or to collect you bank cards. Some scammers will tell you that you have been a subjected to bank fraud and ask for your pin number. NEVER EVER give this number to anyone. Your bank will never ask customer for these details.

• If you’re expecting a bank or credit card statement and it doesn’t arrive, tell your bank or Credit Card Company.

• Don’t leave things like bills lying around for others to look at.

• If you move house, always get Royal Mail to redirect your post.

• Get regular copies of your credit report from a credit reference agency.

For further information please contact your Calderdale Crime Prevention Officers on 101.

POWER CUTS: How to report them

Did you know that there is a new national phone number “105” run by electricity network operators for customers to call should they need to report or get information about a power cut in their area.

Key points to note about this service are:

  • Dialling 105 will put customers through to their local electricity network operator – the company that manages the cables, power lines and substations that deliver electricity into homes and businesses in their area.
  • 105 is just one of the ways that customers can contact their electricity network operator. They can also contact them by phone or via their website, and most network operators are on social media too.
  • 105 is a free service for people in England, Scotland and Wales.
  • Customers can call 105 no matter who they buy their electricity from.
  • Customers can also call 105 if they spot damage to electricity power lines and substations that could put anyone in danger. If there’s a serious immediate risk, they should call the emergency services too.

DOG FOULING: How to report it

Calderdale Council believe in promoting responsible dog ownership and reducing the problems caused by dogs. Unfortunately there are still some dog owners who act irresponsibly and do not clean up after their dog.

You can assist us by reporting offenders to Environmental Health by going online, telephoning or emailing Calderdale Council’s Customer First service. It is helpful if you can provide as much information as possible such as:

– The exact location where the offence took place
– Date and time of the offence
– Type of dog
– Description of the offender or if known the name and address of the offender
– Vehicle description or if known vehicle registration details
– photographs

by e-mail to: or telephoned to 01422 288002

SURVEY: Flood support website

Have your say on flood support website

Residents and businesses are being asked to share their views on Calderdale’s community website which helps people before, during and after a flood.

Eye on Calderdale ( gives the latest information on flooding, weather warnings and traffic disruption in Calderdale, as well as advice on being prepared and updates on flood recovery and resilience works in Calderdale. The site is interactive, giving people the chance to report local hazards.

Calderdale Council and its flood partner organisations, who jointly run Eye on Calderdale, are looking to upgrade the site next year following feedback from local people.

Although the website continues to be used heavily during flooding incidents, feedback has revealed the need to update the site’s design and content, and to make it easier to use.

The Council and other organisations are calling on local residents and businesses to give their feedback in a short survey. The responses will be used to inform the website’s development.

Cllr Tim Swift, Leader of Calderdale Council and Chair of the Calderdale Flood Recovery and Resilience Programme Board, said: “Visits to Eye on Calderdale increased tenfold during the recent surface water flooding caused by Storm Brian, and this highlights its importance as a source of information in times of need.

“However, it is generally felt that the user experience could be improved. By taking five minutes to complete this survey, you can help us to make sure the website continues to meet the needs of Calderdale’s communities before, during and after a flood.”

Link: The survey can be found here.

The consultation runs until midnight on Friday 15 December 2017 and all respondents will be entered into a prize draw to win a £50 Love2shop gift voucher.

Eye on Calderdale was originally set up as a Defra Pathfinder project after the major flooding that hit Calderdale in summer 2012.


ELLAND: Soup & Sandwich Evening

On the last Friday of every month, enjoy a FREE Soup and Sandwich evening between 6pm and 8pm at Southgate Methodist Church, Elland, HX5 0EX.

The Soup and Sandwich evening is open to anybody in the community (Elland & District) who are on their own (or couples who feel socially isolated )  and who wish to come for food, warmth, company and conversation are very welcome.

Go along on the last Friday of the month – 6pm to 8pm
At Southgate Methodist Church, Elland, HX5 0EX

The project is also open to anybody (Singles or couples) who are unable to provide food for themselves.

ENERGY: Free Home Energy Checks

Age UK is working to support older people to keep safe and warm this winter by carrying out free home energy checks. The aim of the check is to deliver energy efficiency information and advice to older people, including small practical measures which could potentially reduce their energy bills. Some restrictions apply.

The home energy check will include :
– An assessment of the client’s circumstances, usage of energy, hot water system and insulation
– Basic advice on how to keep warm and save energy
– Supply and install simple energy efficiency measures (draught excluders ,letter box brushes, radiator foils, sockets timers, remote control sockets and cold alarms)

– Where applicable refer onto other Age UK and external services for further support
Call 01422 252040 to book your free home energy check.