The website comparethemarket.com has put together a very useful guide about the key facts and challenges faced by the elderly in a world increasingly accustomed to digital banking. You can view it here
They also have a useful little section on where to learn digital skills:
The idea that you shouldn’t have to show someone how to use technology, that it should be intuitive, is flawed. Teaching and supporting older people is one of the best ways to help them embrace new technologies. There are numerous initiatives and programmes within the industry, aimed at improving people’s digital skills and confidence, including:
- Age UK’s digital drop-ins
- RBS Digital Lessons
- Barclays’ Digital Eagles, with dedicated services for those in care homes
- Lloyds’ partnership with We Are Digital, with remote training and 2,000 free tablets for the over 70s
These are just some of the programmes on offer. They act as a catalyst for financial inclusion by giving people the skills and information they need to feel confident banking online. Although they’re fantastic for older people, many of these programmes can be used by anyone looking to boost how comfortable they are using digital services. It’s beneficial for most customers to upskill on a range of topics, including money management and fraud awareness.