West Yorkshire Police is currently experiencing record high 999 call volumes. There may be a few reasons for this, but one in particular is having a significant impact – a recent update to Android smartphones, specifically Samsung devices.
The recent update added a new SOS emergency function for devices to call 999 through the power button being pressed 5 times or more.
These ‘silent calls’ as they are named, are directed to Police Control Rooms and the result has been a significant increase in silent calls.
If you have an Android phone, you can check your emergency settings to adjust the functionality added in the latest update.
Go to ‘Settings’ then ‘Safety and Emergency’, then ‘Emergency SOS’ if you want to change this.
Calls to 999 where the operator cannot hear anyone on the line (silent calls) are never just ignored. Call handlers will then need to spend valuable time trying to call you back to check whether you need help.
If you do accidentally dial 999, please don’t hang up. If possible, please stay on the line and let the operator know it was an accident and that you don’t need any assistance.
See the following webpage link for more information on how you can try to avoid pocket dialling Pocket Dial / Silent 999 Calls | West Yorkshire Police