Get access to bottled water in an emergency with Yorkshire Water’s Priority Services Register

By signing up to Yorkshire Water’s Priority Services Register, you can get quicker access to bottled water, in case of flooding or supply stoppages this winter.

The Register is free to sign-up to and supports older customers or those who
may be in ‘vulnerable’ circumstances, whether these circumstances are temporary or permanent.

During emergency incidents, Yorkshire Water prioritise contact for Priority Services Register customers who may be more severely impacted by a loss of water supply or other incident.

Any householder aged over 65 can sign up and Yorkshire Water don’t ask for any evidence or proof when you sign up to their register.  It is also recommended for anyone with mobility issues, a disability or a chronic or serious illness.

If you are asked to be a nominee for someone else – you can sign up on their behalf.

What Help Will Priority Services Provide?

Supply Needs: Bottled water supplied for customers on dialysis (or other medical need for water) and for customers with limited mobility.

Communications: Large Print or Braille documents, Audio bills, 24-hour notification by posted card for planned works, BSL translations, language translation for phone calls.

Welfare: A Yorkshire Water password for use by staff on any visit to your home, meter reading, and visits to customers in some cases.

More: Signposting to our financial support tariffs, Calling customers prior to visiting in person, Arranging alternative accommodation, Prioritising attendance at some customers addresses, Liaising with nominees on behalf of the customer.


Sign up for Priority Services Now!

You can register yourself or on behalf of someone you know.

– Register online –
– Call them on 0800 138 78 78

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