Phone & video health appointments: Top tips for patients

Healthwatch have put together some tips on how to get the most out of virtual health and care appointments.

Phone and video consultations using Zoom, Facetime, Skype etc. have become an important tool for GPs and other medical practitioners during the Coronavirus outbreak.

  • Ask for a timeslot for when your remote consultation will take place.
  • Let your health care provider know how you prefer to talk by phone, video or in-person.
  • Find somewhere quiet and confidential and, if this isn’t possible or is tricky, make this clear when you are making your appointment.
  • Start with a phone call if you’re not confident with video technology.
  • Ask for help if you need it and, if possible, do a practice run with a friend.
  • Take some time to prepare in advance, consider what you want to say and key questions you would like to ask.
  • Ask your health care provider to summarise the next steps at the end of the appointment.
  • Remote consultations can be useful for routine appointments or ongoing care with a health care practitioner.
  • Not all appointments are suitable for remote consultations, if you would like to see someone in-person please say so.

 

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