ADVICE: Healthwatch Complaints Process

Healthwatch Calderdale is an independent body that represents the views of adults, young people and children living or using NHS services in Calderdale. They always welcome feedback and want to know what’s working well and what needs to be changed:

Reviewing Services

You can start by reviewing your local NHS surgery, pharmacy or the clinics and hospitals you use.

Review a Service: https://www.healthwatchcalderdale.co.uk/services

Making a Complaint

If you would like to make a complaint about an NHS service you have used, such as your GP, hospital and dentist, then Healthwatch Calderdale can offer you some help to do that:

There’s information on how you can make a complaint on their website – You can call or email them to ask for advice and information about your complaint. If you feel you need extra support to make a complaint, they can offer you some help with things like letter writing, planning for complaint meetings, and understanding more about the process of complaining and the laws that support the right to make complaints.

If you need their help, please get in touch by phone on 01422 399433 or email info@healthwatchcalderdale.co.uk

They also have a very useful complaints flow-chart on their website – View Flowchart

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