DISABILITY: Accessing GP online services

ractical guides to help disabled patients to access GP online services have been published by NHS England.

Aimed at supporting people with sight loss, hearing loss, autism or learning disabilities, a series of new guides have been developed to help patients use GP services online such as book appointments, repeat their prescriptions and view medical records.

Bespoke guides have also been published to help people access online services, such as how to sign up to online services, how to keep accounts secure and how to request access for a carer.

The advice guides have been developed by NHS England’s Patient Online Access Needs Group with support from the charities Change, the National Autistic Society, RNIB, Sense and Action on Hearing Loss.

NHS England is working to increase the number of services that can be accessed online by patients. Already more than 10 million people are registered for online services. Patient Online is offered in addition to traditional and face-to-face means of accessing GP services, providing more choice for patients.


The free guides can be downloaded via NHS England’s website – or can be requested by emailing: england.patient-online@nhs.uk

The easy-read patient information guides are:

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